Encuentra tu ajuste perfecto

 

 

 

 

 

 

 

 

 

About Our Jewelry

What types of metals do you offer?

We offer 14k solid gold, 925 sterling silver, and 14k gold-plated over 925 sterling silver.

What does "k" stand for?

“K” stands for karat, which measures the purity of gold. 14k gold means the metal is 58.3% pure gold.

What is 14k gold?

14k gold is a durable and high-quality gold alloy made of 58.3% gold and 41.7% other metals.

What is 925 sterling silver?

925 sterling silver is 92.5% pure silver mixed with other metals, usually copper, for added strength.

What is 14k gold-plated over 925 sterling silver?

It’s sterling silver jewelry coated with a thin layer of 14k gold for a luxurious look without the full cost of solid gold.

How will I know if my jewelry is authentic?

All our jewelry comes stamped for authenticity, ensuring you receive high-quality, genuine pieces.

7. Who makes your jewelry?

Our jewelry is designed and crafted by expert artisans committed to quality 

How do I care for my jewelry?

To keep your jewelry looking its best:

  • Store properly: Place your pieces in a soft pouch or jewelry box to avoid scratches and tarnish.
  • Avoid harsh chemicals: Remove your jewelry before swimming, showering, or using lotions, perfumes, or cleaning products.
  • Clean gently: Use a soft cloth or a jewelry cleaning solution designed for your jewelry type to clean your pieces.
  • Handle with care: Avoid wearing your jewelry during heavy physical activities to prevent damage.

For more tips, refer to our Jewelry Care Guide for detailed instructions on maintaining your pieces.

Shipping & Delivery

When can I expect my order to arrive and how much is shipping?

Standard Shipping: Delivered via USPS in 3–4 business days. Free on orders over $75; otherwise, a flat rate of $6.

Express Shipping: Delivered via USPS in 1–2 business days. Flat rate of $10.

UPS 2nd Day Air: Delivered within 2 business days for $25.

UPS Next Day Air: Delivered the next business day for $50.

What countries do you ship to?

Currently, we only ship within the USA. We hope to offer international shipping soon.

Who are your shipping partners?

We useUSPSfor standard and express shipping options andUPSfor 2nd Day Air and Next Day Air services.

Returns & Exchanges

What is your return policy?

We do not accept returns. All sales are final. Please reach out within 7 days if you need assistance with your order.

What is your exchange policy?

We offer exchanges for unworn, unused items in new condition within 7 days of delivery. The customer is responsible for return shipping costs, and additional fees may apply. Please refer to our full return policy for more details.

How do I start an exchange?

Contact us at support@estrelladeoro.org within 7 days of receiving your item to initiate the exchange process.

How do I return my items?

We don’t accept returns. If you wish to exchange an item, please follow our exchange policy.

Can I get a refund after 30 days?

We do not offer refunds. Exchanges are accepted within 7 days of receiving the item.

International Orders

All international sales are final and cannot be returned or exchanged. Please review product details carefully before purchasing. International shipping costs, duties, and taxes are non-refundable.

If you have any questions before placing an order, feel free to contact us!

GENERAL FAQ

Contenido desplegable

Who are you?

We’re a small, family-run, mom-and-daughter jewelry business based in Houston, TX. We take pride in curating beautiful, high-quality pieces to help you celebrate life’s special moments.

Can I buy your jewelry in person?

Yes, you can shop in person! Our sister store, located inside La Michoacana Meat Market at 1220 Cypress Creek Way, Houston, TX 77090, carries a selection of our jewelry. The store operates under the name Joyeria Estrella, a long-standing family business.

Where are you located?

We're located in Houston, TX.

How long does it take to process my order?

Most orders are processed and shipped within 1–2 business days. For custom or made-to-order items, please allow an additional 3-4 days.

How can I contact you?

You can reach us via email at support@estrelladeoro.org, through the contact form on our website, or by texting us at 281-760-9549. We’ll get back to you as soon as possible!

What if I have a question about a product?

Feel free to contact us if you have questions or need additional information about any of our products. We’re here to help!

Do you ship internationally?

Yes! We now ship to Canada, Germany, Mexico, Norway, the UK, Australia, France, Italy, Spain, Japan, UAE, Sweden, and Denmark. Shipping rates are calculated at checkout based on your location.

What currency are your prices in?

All prices are listed in USD ($). If you are shopping from outside the U.S., your bank or payment provider may charge a currency conversion fee.

Q: Will I have to pay duties and taxes?

A: Yes, international customers are responsible for any import duties, taxes, or customs fees required by their country. These are not included in the price at checkout and will be collected by your local customs office upon arrival.

Q: Will I get charged any additional fees when my package arrives?

A :Yes, international customers may be responsible for import duties, taxes, or customs fees required by their country. These fees are not included in the checkout price and will be collected by your local customs office upon arrival. We recommend checking with your country’s customs office for more details on potential charges.

Q: How long will my international order take to arrive?

A: International shipping times vary based on your country and the shipping method selected. On average, delivery can take 7-21 business days, depending on customs processing and carrier delays. We’ll provide a tracking number once your order ships so you can stay updated on its journey.