Disclaimers & Guarantee

Disclaimers & Guarantee

At Estrella De Oro Jewelry, every piece is thoughtfully curated and crafted in real 14K and 10K gold, and 925 sterling silver. We never sell plated or fake jewelry — authenticity is guaranteed.

We are committed to providing you with jewelry that lasts, but please review the following disclaimers and guarantees before purchasing:

Authenticity Guarantee

  • All pieces are guaranteed genuine.

  • Each item is carefully inspected before shipping.

Natural Variations

  • Because every piece is made from real precious metals, slight variations in finish, polish, or weight may occur.

  • Handmade or detailed items may have subtle differences from photos.

Care & Wear Disclaimer

  • Fine jewelry is delicate and requires proper care.

  • Avoid exposure to harsh chemicals, perfumes, lotions, and abrasive surfaces.

  • Normal wear and tear is not considered a defect.

Repairs & Resizing

✨ We proudly offer resizing and repair services for most items.

  • Fees may apply depending on material and work required.

  • Some exclusions may apply.

Custom Orders

  • Custom or personalized items are final sale and cannot be returned or exchanged.

  • We are not responsible for misspellings or errors provided by the customer at checkout.

Promotions & Discounts

  • Promotions are valid only during advertised dates and cannot be applied retroactively.

  • Discounts may not be combined unless otherwise stated.

  • In the event of an exchange or return, the value will not exceed the amount paid. Discounts are forfeited once the promotional period ends. All approved exchanges and rare returns are subject to a 15% restocking and processing fee

Limitation of Liability

  • Estrella De Oro Jewelry is not responsible for lost, stolen, or mishandled packages once marked “Delivered” by the carrier.

  • Shipping insurance may be purchased at checkout for additional coverage.

Our Promise

We are a small mom & daughter brand that stands behind our work. While fine jewelry requires care, we are committed to helping you enjoy your pieces for years to come — and will always be here to assist with repairs, resizing, or guidance.