FAQ
About Our Jewelry
What types of metals do you offer?
We offer 14k solid gold, 925 sterling silver, and 14k gold-plated over 925 sterling silver.
What does "k" stand for?
“K” stands for karat, which measures the purity of gold. 14k gold means the metal is 58.3% pure gold.
What is 14k gold?
14k gold is a durable and high-quality gold alloy made of 58.3% gold and 41.7% other metals.
What is 925 sterling silver?
925 sterling silver is 92.5% pure silver mixed with other metals, usually copper, for added strength.
What is 14k gold-plated over 925 sterling silver?
It’s sterling silver jewelry coated with a thin layer of 14k gold for a luxurious look without the full cost of solid gold.
How will I know if my jewelry is authentic?
All our jewelry comes stamped for authenticity, ensuring you receive high-quality, genuine pieces.
7. Who makes your jewelry?
Our jewelry is designed and crafted by expert artisans committed to quality and craftsmanship.
Shipping & Delivery
When can I expect my order to arrive and how much is shipping?
Standard Shipping: USPS, 3-4 business days. Free on orders over $75.
Express Shipping: USPS, 1-2 business days. A flat rate of $10 for all orders.
Shipping rates for orders under $75 are calculated at checkout.
What countries do you ship to?
Currently, we only ship within the USA. We hope to offer international shipping soon.
Who are your logistical partners?
We use USPS for shipping.
Returns & Exchanges
What is your return policy?
We do not accept returns. All sales are final. Please reach out within 7 days if you need assistance with your order.
What is your exchange policy?
We offer exchanges for unworn, unused items in new condition within 7 days. The customer covers return shipping costs.
How do I start an exchange?
Contact us at support@estrelladeoro.org within 7 days of receiving your item to initiate the exchange process.
How do I return my items?
We don’t accept returns. If you wish to exchange an item, please follow our exchange policy.
Can I get a refund after 30 days?
We do not offer refunds. Exchanges are accepted within 7 days of receiving the item.
When will I get my refund?
Refunds are not offered. Exchanges will be processed once the returned item is inspected.