Frequently Asked Questions

Jewelry & Materials

What types of metals do you offer?

We offer 14K solid gold, 10K solid gold, and 925 sterling silver. All our gold pieces are real—not plated or filled.

What does "K" mean in gold jewelry?

"K" stands for karat, which measures the purity of gold. For example, 14K gold is 58.3% pure gold, and 10K is 41.7% pure gold.

How do I know your jewelry is authentic?

All our gold and silver pieces are stamped for authenticity. We only carry real gold and 925 sterling silver—never plated or costume jewelry.

Do you offer custom or personalized pieces?

Yes, we do offer custom pieces. Please email us or fill out our contact form to get started. All custom orders are final sale and require full payment or a deposit to begin.

Jewelry Care

How do I care for my jewelry?

• Store in a jewelry box or soft pouch
• Avoid water, perfume, and chemicals
• Clean gently with a soft cloth
• Don’t wear during heavy physical activity

Orders & Processing

How long does it take to process and ship my order?

Most orders ship within 1–2 business days. During busy periods, it may take up to 7 days. Custom and made-to-order items may take up to 2 weeks to process.

Where are you located?

We’re a small family-owned, mom-and-daughter jewelry business based in Houston, TX.

Can I shop with you in person?

Yes! You can visit our sister store, Joyeria Estrella, located inside La Michoacana Meat Market at 1220 Cypress Creek Way, Houston, TX 77090.

Shipping & Delivery

Do you ship internationally?

Yes! We currently ship to Canada, Germany, Mexico, Norway, the UK, Australia, France, Italy, Spain, Japan, UAE, Sweden, and Denmark. Duties and taxes may apply and are not included in your order total.

What if my package is marked delivered but I didn’t receive it?

If your package is marked "Delivered" but you didn’t receive it, please contact USPS or UPS directly to begin a missing mail claim. If you purchased shipping insurance at checkout, we’ll assist you in filing a claim and issue a refund to your original payment method if it’s approved.

Do you offer signature confirmation or shipping insurance?

Signature confirmation can be added at no extra cost by writing “Yes, I want signature confirmation” in the cart note before checkout. Orders over $1,000 automatically include it. Shipping insurance is optional at checkout and recommended for high-value orders.

Returns, Exchanges & Resizing

What is your return or exchange policy?

We do not offer refunds. We accept exchanges or store credit on eligible items returned within 7 days of delivery. A 15% restocking fee and shipping fees apply. Custom, personalized, and worn items are not eligible for return or exchange.

Can I exchange a ring for a different size?

Yes! We can resize most rings. We do not send a new ring — the original ring is resized and returned. Resizing and shipping fees apply.

What are your resizing fees?

Resize down (any amount): $15
Resize up ¼ or ½ size: $10
Resize up 1 size: $15
Resize up 2 sizes: $20
Resize up 3+ sizes: $25–$50
Return shipping (roundtrip): $10

Who pays for return shipping?

Customers are responsible for return shipping. We provide a $10 prepaid label that covers both the return and reshipment. We do not accept customer-provided labels.

Payments & Policies

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Venmo, Cash App, Klarna, Affirm, Afterpay, Acima leasing, and our 90-day layaway option. All third-party fees are non-refundable.

Can I cancel or modify my order?

Orders cannot be canceled once placed. Preorders and custom-made items cannot be canceled once they’ve gone into production. Please double-check your order before placing it.

Do you offer repairs?

Yes! We offer repairs for most items. Please email us with your order number and a description of the issue to get started.