Yes. Everything listed as 10K or 14K gold is real gold — never plated. Our pieces are made to last and are carefully inspected before shipping.

Yes. Our solid gold pieces are made for everyday wear. They will not fade or tarnish like plated jewelry.

Yes. All jewelry items include a jewelry gift box, perfect for gifting or safe storage.

Yes. We offer free standard U.S. shipping with no minimum. Standard delivery usually takes 3–5 business days after processing is complete.

Yes. We offer upgraded shipping options at checkout, including Express, Priority, and Next-Day shipping. Processing times still apply.

Orders are typically processed within 1–3 business days. During sales, holidays, launches, or high-volume periods, processing may take up to 5–7 business days.

Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking details.

Yes. We use sturdy corrugated shipping boxes and secure packaging to help protect your jewelry during transit.

Shipping insurance may be available at checkout and helps protect your order against loss, theft, or damage during transit. If insurance was purchased, we will assist with the claim process when applicable.

Please contact the shipping carrier directly to begin an investigation. If shipping insurance was purchased, we will gladly assist with the claim process when applicable. Approved claims may be resolved through a replacement or store credit depending on the situation and claim outcome.

Yes. Signature confirmation may be requested for added security. Orders over $1,000 automatically include signature confirmation.

Yes. We offer Klarna, Affirm, and Afterpay so you can shop now and pay over time.

We accept major credit/debit cards, PayPal, Venmo, and Buy Now, Pay Later options including Klarna, Affirm, and Afterpay.

We do not offer refunds to the original payment method. Approved eligible returns are issued as store credit.

Eligible returns must be requested through your customer account using the email associated with your order. You can begin here: Start a Return.

We created a step-by-step guide with screenshots to help you log in, request a return, and use store credit at checkout: View Return Help Guide.

Eligible return requests must be submitted within 7 days of delivery.

Approved standard returns are subject to a 10% processing and handling deduction. This helps cover estimated insured return shipping, non-refundable payment processing costs, and handling.

Once your approved return is received, inspected, and processed, store credit will be issued to your customer account. You must be logged in to view and apply your store credit at checkout.

Exchanges for a different item, style, or jewelry piece are processed through store credit only. Once your approved return is processed, you may use your store credit toward a new order.

Ring size exchanges apply only to the same ring in a different size. Submit a return request, select “Too Small” or “Too Large,” and enter your requested ring size in the notes section. Once received and inspected, applicable resizing and insured shipping fees will be invoiced before work begins.

No. Approved ring resizing services are not subject to the 10% processing and handling deduction. They are subject to applicable resizing and insured shipping fees.

Yes. Custom or personalized jewelry, made-to-order items, earrings, body jewelry/piercings, gift cards, and international orders are final sale.