Return & Exchange Policy

We take pride in offering high-quality jewelry made from 14k solid gold, 925 sterling silver, and 925 sterling silver with 14k gold over it. All of our items are new and carefully inspected before shipping. However, please note the following policy regarding returns and exchanges:

No Returns

We do not offer returns on any of our items. All sales are final. Due to the nature of our products and for your protection, we cannot accept returns on any items. If you have concerns or need assistance with your order, please reach out to us within 7 days of receiving your item.

Exchanges

If you are not fully satisfied with your purchase, we do offer exchanges for another item, provided the following conditions are met:

• The item is unworn, unused, and in new condition.
• The item must be returned in its original packaging, including all tags.
• You must initiate the exchange within 7 days of receiving your item.
• Shipping costs for exchanges are the responsibility of the customer.
• We do not accept exchanges for custom-made items or personalized jewelry.

To request an exchange, please contact our customer support team at support@estrelladeoro.org or call 281-760-9549.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please inspect your item upon delivery and contact us immediately at support@estrelladeoro.org or 281-760-9549. We will evaluate the issue and assist with a solution.

Accidental Orders

Please note that accidental orders, such as those made by mistake or due to unexpected shipping delays, are not eligible for refunds or exchanges.

Exchange Process

Once we receive your exchange request, our team will review the item to ensure it meets the condition requirements (unworn, undamaged, and in original packaging). If the item passes inspection, we will approve the exchange.

Exchange Requirements:

• You will be responsible for covering the shipping costs for returning the item.
• We recommend sending your return via a reliable shipping service, such as UPS or FedEx, with tracking and insurance. We are not responsible for any returned items that are lost or damaged in transit.
• Once the exchange is approved, we will ship out your new item once we receive the returned item in new condition.